We spend years obtaining our undergraduate education, followed by four fantastic years of dental school, potentially more years in residency homing in on a specialty skill set, and many more hours of continuing education to be able to provide patients with the highest standard of care. After an abundance of years and thousands of hours stuffing our noggin with clinical research and the latest advances in technology, many dentists find themselves ready to talk about all the information they have acquired. However, in an ironic twist, the number one thing I have learned in my years in practice is patients just want you to LISTEN.